Arrow Unjam Support
Contact us
Email us and we'll reply within two business days. Please include your device model, iOS version and, if possible, a screenshot.
ugurkarahanimp@gmail.comFrequently asked questions
How do I get more hearts?
Hearts refill at the start of each level. Watch an optional video or use coins to continue after losing all hearts.
How do I restore my purchases?
Open Arrow Unjam, go to Settings and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to buy.
How do I remove ads?
Buy Remove Ads from the shop. It permanently removes banner and between-level ads. Optional reward videos are still available if you want free bonuses.
How do I change my ad privacy choices?
Open Arrow Unjam, go to Settings and tap Privacy Choices. You can also turn off tracking for all apps in iOS Settings → Privacy & Security → Tracking.
Will I lose my progress if I delete the app?
Your progress is saved on your device. Deleting the app erases it, but purchases like Remove Ads can be restored at any time.
How do I request a refund?
All payments are handled by Apple. You can request a refund at reportaproblem.apple.com.